Protecting Your Account

Law enforcement have alerted local banks that some financial institutions are experiencing fraud being conducted by scammers calling customers pretending to be bank fraud departments. These are attempts to get the customer to share private, personal information. That information can then be used to conduct fraudulent transactions. The Scammers are able to change their caller ID (called spoofing) to make it look like the call is coming from your bank. If you get a call from someone claiming to be from Exchange Bank’s fraud department, you can hang up and call the fraud department back directly: toll-free 1-800-554-8969 (the number on the back of your card). You also can always call into your local branch during normal business hours and we would be happy to assist you.