UPGRADING ONLINE BANKING
FIRST TIME LOGIN STEPS

In all LOWERCASE – ENTER your CURRENT USER ID. For example, if your user ID is JohnDoe22, it should be entered as johndoe22.
For Personal and Business Accounts:Your existing password will NO LONGER BE VALID. Instead, you will need to follow the instructions that were mailed to the address on file associated with your account. If you did not receive a letter from us, please contact your local branch or you can chat or call our Electronic Banking Service Team for more details.
You will be asked to immediately change your CURRENT PASSWORD. The length of your new password MUST be at least 8 characters and NO more than 17 characters in length. A password MUST have at least 1 letter, 1 number and 1 special character. Your new password will be case sensitive. For example, 4Narnia!

New Online Banking Features

Existing Customers: Logging in for the First Time

New Customers: Online Banking Enrollment

New Features

The new Exchange Bank Online Banking system brings many improvements to your digital banking. Whether you have a personal or business account, you’ll notice quite a few changes to your interface.

View a few of the enhancements below.
Click here for a full list.

Real-Time
Information

Experience real-time transaction data, receiving updates on the fly.

The new Retail online is also immediate – no more waiting on the bank for emails!

Facial & Thumbprint
Recognition

You can now use both Facial and Thumbprint Recognition to log into the Mobile App.

Improved
Transactions

Easily categorize and replicate transactions for a quick peek at budgeting and spending reports.

Business Online Banking Training Videos

ACH Transfers

Wire Transfers

Creating, Editing & Deleting Employees

Frequently Asked Questions

Why is Exchange Bank changing its internet banking platform?

We want to provide our customers with excellent service as well as exceptional banking products that makes it user friendly. Bill pay has been integrated onto the home page along with the ability to categorize your transactions and create spending reports.

What is LinkLive?

Link Live is a secure and convenient online client service tool option that allows you to exchange client documents using drag-and-drop functionality via this secure link. Link Live also allows our bankers to enter your computer, with your permission, on a view only basis to provide assistance remotely.

Will my old user ID and password work on the new banking platform?

Your user ID will be the same as with the current system except that it will all be lower case. For example, if your user ID is JohnDoe55, it will become johndoe55. Please see the First Time Login Tip Sheet for more information on your password or feel free to talk with a personal banker or one of our Electronic Banking Services’ team members.

Will this affect my mobile banking access?

Current mobile banking (browser and app) you will need to log into Online Banking via a computer or an internet browser to re-establish your Online Banking credentials during the initial login process. Please follow the prompts to receive the up-to-date browser link and/or application.

If I use Bill Pay in the old system, will I need to retype all of my vendors or recurring payments into the new system?

All of your current bill pay information will transfer over to EB Online Banking. EB Online Banking uses the same vendor as the old platform. You may need to re-add your descriptions after the conversion.

Will I still have access to 18 months of account history with the new system?

Your access to your account history will not be affected with the Online Banking conversion.

Why do I have to answer new security questions and why are they so random?

Your security is important to us and to decrease the likelihood of a fraudster guessing the answers to your security questions, we have made the questions more difficult. The answers are less likely to be compromised from social media sites or other online outlets. The answers you create for your security questions will NOT be case sensitive

Upgrade Your Online Banking Experience!

UPGRADING ONLINE BANKING FIRST TIME LOGIN STEPS